Last Update : 2010-06-7 





Course Duration : 05 Days
Programme No. : PSTI/001
Office Management (Sinhala/Tamil*)
Objectives : By following this programme, participants will be able to obtain a comprehensive knowledge on the following fields
The duties and responsibilities of public officers and the ways of enhancing knowledge, promoting skills and improving positive attitudes
The procedures and the methods for effective service delivery and

The methods and systems of organizing a public sector organization

Contents :
General conduct and discipline
5S concept and Office activities
Office Systems and Principles of Office Management
Assigning of duties, Supervision and Official Mail Management
Letter writing, Minuting systems and Communication
Principles of organizing and lay outing an office
The benefits enjoy by public officers
Basic knowledge relating to salaries and allowances of public officers
Prevention of Bribery and Corruption
Public relation and customer care
Target Group : Public Management Assistants / Officers recruited on graduate scheme
Training methodology : Lectures, Discussions, case studies, Handouts
Venue : Public Service Training Institute / District Training Units
* Tamil training programmes will be conducted at District Training Units